Shipping Policy & Guide

ORDER PROCESSING TIME

Our current processing time period for all order is within 3-5 business days. All orders are dispatched from our Melbourne warehouse.

HOW LONG DOES IT TAKE TO SHIP & DELIVER MY ORDER?

The estimated delivery time frames are:

For customers in VIC, approximately 4 - 8 working days;

For customers in NSW, SA, ACT, approximately 7 - 21 working days;

For customers in QLD, NT, WA and TAS, approximately 14 - 21 working days.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Once your parcel has left our Warehouse, we only have limited control on shipment. Delays can occur due to unexpected events, public holidays and extreme weather.

Unfortunately we are not able to guarantee an exact delivery date and time.

SHIPPING GUIDE AND DETAILS

Orders are generally shipped from our distribution centre, which is located in Melbourne, within 3-5 business days of receiving full payment.

Once your order is successfully dispatched and received by our courier, you will receive an email confirmation with your order including a tracking number & courier.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process. To provide the quickest delivery service, our store works closely with:

AUSTRALIA POST - ARAMEX - TOLL - HUNTER COURIERS - ALLIED EXPRESS

NOTE:

Deliveries are typically made Monday through Friday, shipping options that list as standard delivery.

Orders received during Fridays, Saturdays, and Sundays will be put on priority processing the following working week days, generally dispatched / shipped on Wednesdays from our Melbourne distribution warehouse.

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.

In the event of some calamity events and restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

Please refer on below links for timely updates from our partnered couriers.

Australia Post: https://auspost.com.au/service-updates/current-updates/lockdown-update

Aramex: https://www.aramex.com.au/contact-us/service-updates/COVID-19/ 

Please check specific details, shipping guide and information from our courier service.

AUSTRALIA POST

Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of

your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.

You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-7 days
	Between a metropolitan area of a capital city and country locations	3-7 days
	Between country locations	4-12 days

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-10 days (between metropolitan areas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-21 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

ARAMEX

For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.

A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track the item that is dispatched width Aramex, please visit http://www.aramex.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

HUNTER COURIERS

Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.

will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s

delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is

received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service

team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can

track the parcel anytime at https://www.hunterexpress.com.au/home

TRACK MY ORDER

You can CLICK HERE to contact our customer support and check the order status.

Alternatively, you can visit the website below
to track your parcel. Your tracking Number is available on shipment status email we have sent you.